Privacy Policy

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Effective Date: July 1, 2024

Hand by Sweets LLC ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our home care and phlebotomy services ("Services"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our Services.

We may collect information about you in a variety of ways. The information we may collect on the provision of our Services includes:

• Personal Identification Information: Name, address, phone number, email address, date of birth.
• Health Information: Medical history, medications, phlebotomy needs, and other health-related information necessary for providing care.
• Payment Information: Billing address, credit card information, or other financial information necessary for processing payments.

• Usage Data: Information about your interactions with our Services, such as the frequency of visits, duration of visits, and other similar usage data.

We use the information we collect in the following ways:

• To Provide Services: Including personal care, non-medical support, and phlebotomy services.
• To Process Transactions: Including billing and payment processing.
• To Improve Our Services: By understanding how you use our Services and identifying areas for improvement.
• To Communicate With You: Including responding to your inquiries, providing updates, and sending administrative information.

We may share your information with third parties in the following circumstances:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as billing and payment processing, customer service, and marketing assistance.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company.

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Depending on your location, you may have the following rights regarding your personal information:

• Access and Rectification: The right to access and correct any personal information we hold about you.
• Erasure: The right to request that we delete your personal information.
• Restriction of Processing: The right to request that we restrict the processing of your personal information.
• Data Portability: The right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us at the contact information provided below.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on our website and updating the effective date.

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Hand by Sweets LLC
Email: joeslyn@handbysweets.com
Phone: +1 (980) 689-0422
Address: 5540 Centerview Dr Ste 204 #248170, Raleigh, NC 27606

By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

Our duty is to serve and by doing so we take all safety precautions to remain healthy…WE REFUSE TO WORK SICK 

I ask if sick please let me know ahead of time and I am willing to discuss and compromise duties and/or scheduling 

We will wear proper PPE as needed 

House holds must be properly maintained in order for US to service in your home .